Reynolds and Reynolds is looking to support and maintain their Relo automated parts delivery robot to improve efficiency in automotive service departments
Requirements
- Experience in computer systems, robotics, technical support, or a related technical field
- Solid mechanical troubleshooting skills
Responsibilities
- Help troubleshoot and resolve hardware and software issues
- Respond to support calls, identify problems, and document the solutions you find
- Assist customers with questions and help address any factors that might affect Relo’s performance
- Follow up to ensure customers are satisfied and everything is working as it should
- Test and evaluate product updates and share feedback to improve Relo’s performance and reliability
- Create and update support materials to help others troubleshoot more efficiently
- Assist with repairs and maintenance of robots used in production and testing environments
Other
- Associate’s degree or higher in a technical discipline
- Excellent communication skills, both in person and by phone
- Strong customer service and relationship-building abilities
- Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Travel to customer sites to install Relo robots, provide hands-on training, and support both customers and internal teams
