Advocate Health is seeking to solve clinical and business application use problems related to Epic systems, by developing and modifying procedures, explaining application functionality to users, and assisting with testing and troubleshooting.
Requirements
- Basic knowledge of computer operating platforms, applications software, and network software
- Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products
- Basic knowledge of large-scale automated systems
- Ability to prepare, import, and manipulate information in spreadsheets and databases
- Basic knowledge and ability in the use of project management software, tools, and methodologies
- Knowledge, understanding and ability to follow change management processes
- EPIC certification(s) as required by department
Responsibilities
- Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.
- Assists users with using the full functionality of the applications.
- Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.
- Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.
- Documents current workflows, specifications, user manuals, procedures, and other relevant information.
- Participates in testing, user training and results evaluation.
- Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines.
Other
- Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department
- Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
- Typically requires 1 year of experience in automated laboratory and/or business systems
- Strong written and verbal communication skills with demonstrated ability to communicate with key leaders
- Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management
