Advocate Health is looking to improve workflow process changes related to Epic clinical and business application use by developing and/or modifying procedures, assisting users with application functionality, and documenting workflows and specifications.
Requirements
- Basic knowledge of computer operating platforms, applications software, and network software
- Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement.
- Demonstrated ability to translate user requirements into system specifications
- Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.
- Ability to prepare, import, and manipulate information in spreadsheets and databases
- Basic knowledge and ability in the use of project management software, tools, and methodologies
- Knowledge, understanding and ability to follow change management processes
Responsibilities
- Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.
- Effectively explains the functioning of the assigned Epic applications and related systems to the users.
- Assists users with using the full functionality of the applications.
- Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.
- Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.
- Documents current workflows, specifications, user manuals, procedures, and other relevant information.
- Monitors and documents post-implementation problems and revision requests.
Other
- Salaried employee, working 40 hours a week with some travel and on-call responsibilities
- Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department
- Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.
- Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner
- Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management
