The business problem involves bridging the gap between technical solutions and operational needs within the healthcare environment using the Electronic Health Record (EHR) system, specifically focusing on the EpicCare Inpatient Orders application to enhance workflow, optimize processes, and meet organizational goals.
Requirements
- Current EpicCare InPatient EMR Physician Certification/Accreditation required, Bugsy, Order Transmittal or Hospital Outpatient Department (HOD) Certification/Accreditation preferred.
- Two years’ experience within a healthcare related clinical environment and working knowledge of the process and delivery of patient care services in an acute care facility and/or ambulatory office practice environment.
- Knowledge of electronic health record systems analysis, design, build as well as Epic application implementation, troubleshooting, testing, and support experience preferred.
- Understanding of the supporting activities in clinical services, ancillary departments, financial services, medical records, utilization review, quality assurance, the admitting/registration functions, and billing and coding requirements.
- Ability to build application-specific workflows or processes for Hospital, Outpatient Departments, Ambulatory Clinics that could include but not limited to, Inpatient provider workflows (including Infectious Disease and Hospital Outpatient Department (HOD) workflows), clinical documentation and orders.
- Experience in leading initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects.
- Adherence to change management protocols for all application changes, including building procedures, protocol creation, documentation maintenance, and the execution of comprehensive testing for supported applications.
Responsibilities
- Acts as the primary support contact for EpicCare Inpatient Orders application.
- Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads.
- Guides the design of workflows, the building and testing of the system, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
- Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier. Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary.
- Maintaining regular communication with Epic representatives, through participation in weekly project team meetings and additional project-related meetings as required, ensuring alignment and project progress.
- Works with Epic representatives, Salinas Valley Health business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.
- Completes comprehensive testing cycles, including upgrade, unit, functional and integration testing. Engages departmental end users for feedback and obtains stakeholder signoff for system changes.
Other
- Position requires a high school diploma or GED. Bachelor of Science in nursing (BSN) preferred.
- New hires and transfers have 45 days after Epic training to complete required Epic Certification/Accreditation. Training and certification timeline must be completed within 90 days of employment.
- Call schedule rotation will be required for this position.
- Union: Non-Affiliated
- Work Shift: Day Shift
