Monarch ERP software requires planning, design, implementation, and support for new features, releases, integrations, data integrity, reporting, process improvements, and problem resolution.
Requirements
- Requires working knowledge of Microsoft SQL Server Reporting Services, Crystal is preferred.
Responsibilities
- Provides hands-on configuration and maintenance of ERP software (ePS Enterprise Suite: iQuote, Monarch, Printflow, Auto Count, Process Shipper) and integrated applications (HubSpot, BarTender, Unipoint), including testing and validating new releases of ERP Suite.
- Responsible for developing the best practices reporting and workflow improvements.
- Develops and delivers end-user work instructions and training for new processes and/or functionality.
- Acts as initial point of contact through ticketing system in support of ERP software, troubleshoot and resolve incidents reported including escalating issues to vendors when needed.
- Serve as the primary lead ERP liaison to the internal business and main contact to selected ERP vendors.
- Lead assigned projects as directed which may include implementation and enhancements of new or existing functionality within selected ERP software.
- Provide guidance, back up and support for other members of IT department.
Other
- Bachelor's degree (BA/BS) from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
- Three to five years' experience as an ERP expert or Business Analyst within a mid-sized business, custom manufacturing business preferred.
- Demonstrated ability of strong non-technical communication with end users, getting results, solving problems and project management.
