Conservice is seeking an Analyst to join their Customer Experience team to help organizations develop and implement ESG initiatives that provide an imperative to attract and retain capital, accelerate sustainable and responsible growth, and mitigate enterprise risk. The Analyst will be responsible for collecting, interpreting, and analyzing data to solve customer needs.
Requirements
- Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
- Understanding of SaaS business model
- Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks
- Experience with SQL and/or Python
- An interest/experience in sustainability and ESG initiatives
Responsibilities
- Work closely with customers to resolve data issues
- Present data analysis reports to internal and external stakeholders
- Develop effective actions and guidelines that enable process improvements
- Manage the customer onboarding process to Conservice ESG platform and oversee ongoing maintenance
- Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
- Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks
Other
- Manage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-building
- Work with Goby's internal leaders and teams to continuously improve company products and offerings to drive growth
- Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
- Leverage strategic thinking and focus on root causes to constructively solve problems
- Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
