HD Supply is looking to solve technical infrastructure, hardware, and system software components problems for mid- to large-sized projects
Requirements
- BS/BA in a related discipline
- Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field
- Certification is required in some areas
Responsibilities
- Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms.
- Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.
- Identifies and tests processes for automation. Performs configuration prior to the quality assurance process. Conducts quality assurance reviews to ensure standards and best practices are followed.
- Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.
- Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.
- Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams.
- Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems.
Other
- Typically requires overnight travel less than 10% of the time
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
- May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc.
- Contributes to employees' professional development but does not have hiring or firing authority
