Fifth Third Bank is looking to solve the problem of efficiently processing mortgage loans, including research and adjustments, while providing quality customer service to internal and external customers.
Requirements
- Knowledge of the fundamental concepts related to mortgage.
- Knowledge of the Bank's, Investor's, Government and Underwriting Program requirements.
- Knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans.
- Computer literate with intermediate proficiency in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs).
- Strong analytical skills.
- Ability to work efficiently with a low margin of error.
- Ability to work independently and meet deadlines.
Responsibilities
- Investigates customer, retail and/or affiliate inquiries and independently researches and resolves problems related to ARM Loans, Balloon Loans, Modifications, Soldiers and Sailors Civil Relief Act, Fee Waivers, Buy-downs, etc.
- Prepares legal documents related to ARM loans, Principal Reduction modifications, etc and make monetary transactions to update new loan parameters to system.
- Compiles and/or balances data for reports, general ledger accounts, and entries for processing.
- Processes Unintentional Balloon Loans, notify customers according to investor requirements and process accordingly, refer to default as needed.
- Maintain and update ARM indices as reported by the Fed.
- Complete ARM and Principal Reduction loan modifications on current loans and process to system.
- Monitor accounts that qualify under the Soldier's and Sailor's Relief Act, ensure all adjustments are made to the account and the customer is monitored for discharge in accordance with the Act and investor requirements.
Other
- Associate's Degree or equivalent work experience.
- Minimum 5 years advanced level mortgage banking experience in servicing or operations.
- Excellent Customer Service Skills.
- Strong verbal and written communication skills.
- Ability to work in a team environment with a positive attitude.
