JP Morgan Payments is looking to improve the user experience of their Merchant Services products by blending user needs with business goals in a dynamic environment.
Requirements
Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Responsibilities
Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
Other
3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
