Enhance customer experiences in Home Lending by blending business needs, user insights, and AI
Requirements
- Strong understanding of Design/UX-specific AI technologies and techniques (e.g., Figma AI, Prompt Engineering, Knowledge Base development).
- Advanced technical literacy, including understanding client-side technologies, APIs, microservices, and their impact on user experience.
- Experience in inclusive design and accessibility guidelines, incorporating diverse perspectives into design solutions.
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
- Experience designing and implementing AI-driven user experiences, including personalization, predictive design, and automation.
- Conversational AI design experience (e.g., chatbots, virtual assistants, IVRs), including knowledge of NLU, LLMs, and conversational flows.
- Experience shipping digital products or launch-ready prototypes.
Responsibilities
- Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives.
- Apply AI capabilities to enhance experiences, drive efficiency, reduce task time, and return feature insights.
- Analyze market trends, gather feedback from user research, and leverage data insights to inform design decisions and optimize user experiences.
- Present work and articulate experience-shaping decisions to senior stakeholders, advocating for the user’s perspective.
- Collaborate with cross-functional teams to integrate user experience design into product development processes for seamless, customer-centric solutions.
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion.
Other
- 5+ years of experience or equivalent expertise in user experience design or similar roles, with a focus on customer-facing digital products.
- Design leadership or managerial experience.
- Proven ability to develop experiences that meet or exceed initial proposals, including transformational innovation strategies and 'north star' representations.
- Collaborate with cross-functional teams, mentor junior designers, and advocate for the user’s perspective to senior stakeholders.
- Travel requirements not mentioned
