Chase Travel team is looking to pioneer user experience insights and shape products that resonate with customers and end users
Requirements
- Over 5 years of experience or equivalent expertise in generative and evaluative user experience research, with a strong emphasis on both quantitative and qualitative research methods
- Proven ability to employ diverse research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with a track record of implementing findings that enhance product or feature design
- Experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making and inform product prioritization
- Skilled in designing high-quality research studies with an iterative approach, capable of adapting study parameters to meet evolving product design needs
- Proficient in connecting research insights across other business functions to maximize the impact of research efforts
- Experience in leading large complex projects across multiple surfaces and journeys
Responsibilities
- Design and implement thorough research studies to uncover customer needs, preferences, and behaviors, driving product enhancements and innovation
- Utilize advanced quantitative and qualitative methods to analyze and interpret data, transforming insights into actionable recommendations for improving user experience
- Conduct surveys and interviews with users to collect information on their needs and desires, and develop user testing scenarios to refine products or features based on the findings
- Stay informed about industry trends and advancements in user experience research methodologies, integrating innovative techniques to maintain a competitive advantage in the market
- Create frameworks and artifacts that inspire and drive consensus and action across various business functions
- Promote a culture of continuous learning and knowledge sharing within the user experience design team
- Collaborate with cross-disciplinary teams to critically analyze the effectiveness of existing and future designs
Other
- Mentor and coach junior researchers and designers
- Bring thought leadership and expertise to the team
- Ability to navigate ambiguity, set clear expectations, and align with stakeholders to maximize the impact and clarity of research efforts
- Capability to swiftly pivot research efforts to support the needs of the QUAD
- Advanced presentation and storytelling based on research insights to cross-functional Sr. Executive teams
