The company is looking to pioneer user experience insights and shape products that resonate with customers and end users, specifically in the Card portfolio focused on end-to-end customer experiences.
Requirements
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
- Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
- Design leadership or managerial experience
- Experience navigating complex, highly matrixed organizations and organizational dynamics
Responsibilities
- Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
- Scope and craft new research studies independently and proactively based on understanding the business strategy, data analysis, and knowledge gaps, with the ability to adapt between rich studies and minimal viable research
- Translate insights into actionable recommendations that improve the user experience and meet the business need, and command the room through compelling storytelling to peers, stakeholders, and executives from multi-disciplinary backgrounds, inspiring all stakeholders towards “Aha!” moments
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
Other
- Mentor and coach junior researchers and designers
- Foster a culture of continuous learning and knowledge sharing within the user experience design team
- Collaborate with cross-disciplinary teams
- Command the room through compelling storytelling to peers, stakeholders, and executives from multi-disciplinary backgrounds, inspiring all stakeholders towards “Aha!” moments
- Lead workshops with business partners and cross functional teams
