JPMorgan Chase & Co. is looking to pioneer user experience insights to shape products that resonate with customers and end users, and to apply solutions utilizing emerging technologies and Artificial Intelligence (AI) for transformation and optimization of both client experience and internal user experience across processes and systems.
Requirements
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
- Demonstrated expertise in mapping business processes and translating findings into actionable AI solution ideas
- Proven experience in designing and implementing AI-driven analytics frameworks that enhance business decision-making and operational efficiency
- Strong knowledge of Six Sigma principles and experience applying process improvement techniques (e.g., DMAIC, Lean)
- Proficiency in process mapping, data analysis, and workflow optimization, with familiarity in process mapping and automation tools/technologies
Responsibilities
- Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
- Lead the identification and analysis of end-to-end business processes to uncover opportunities for AI-driven optimization and automation
- Propose and develop innovative AI solution concepts that address complex business challenges and align with organizational strategy
- Analyze and review existing business processes to identify bottlenecks, redundancies, and inefficiencies using Six Sigma methodologies
Other
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
- Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
- Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
- Excellent problem-solving, communication, and stakeholder management skills to drive change and facilitate cross-functional collaboration
- Full time in office role
