The company is looking to solve the problem of identifying customer and stakeholder needs and translating insights into strategic and tactical action to create products and experiences that align to both business and member needs.
Requirements
- Knowledge of qualitative research methods and at least one subset of methods (e.g., ethnography)
- Knowledge of quantitative research methods including group comparisons (chi-square, ANOVA), Simple Predictive Statistics (Multiple Linear Regression, PLS Regression), Cluster Analysis, and at least one advanced statistical analytics subset (HLM, SEM, Time Series, etc)
- Experience working with large-scale data in multi-method studies
- Thorough knowledge and experience across a range of CX research approaches and methodologies
- Experience with designing and analyzing A/B experiments
- Strong analytical, and synthesis skills with a proven ability to turn research results into product insights
- Experience conveying research findings and implications to audiences
Responsibilities
- Participate in research activities to identify customer and stakeholder needs, derive insights, and work with member experience team members and other internal key stakeholders to translate insights into strategic and tactical action
- Conduct generative and evaluative research, analysis & synthesis, persona development, and measurement to create products and experiences that align to both business and member needs
- Collaborate with designers, developers, product managers, and other key stakeholders to integrate the research output with key decisions throughout the organization
- Designing and analyzing A/B experiments
- Utilize qualitative research methods and at least one subset of methods (e.g., ethnography)
- Utilize quantitative research methods including group comparisons (chi-square, ANOVA), Simple Predictive Statistics (Multiple Linear Regression, PLS Regression), Cluster Analysis, and at least one advanced statistical analytics subset (HLM, SEM, Time Series, etc)
- Convey research findings and implications to audiences
Other
- PhD or Master’s degree in Social Sciences (e.g. Economics, sociology, psychology, decision sciences, Human-Computer Interaction), statistics, or related field
- Bachelor’s degree in Social Sciences (e.g. Economics, sociology, psychology, decision sciences, Human-Computer Interaction), statistics, or related field with 2+ years of practical work experience in applied product research, CX Research, UX research, experience design, usability, analytics, data science or product teams
- 4+ years of practical work experience in applied product research, CX Research, UX research, experience design, usability, analytics, data science or product teams for senior level
- Proven ability to work within tight timelines utilizing excellent project management skills
- Track record of collaborating across disciplines (design, engineering, data science) to drive change into products
