Generac is looking to solve marketing and analytics problems by creating visual representations of Key Performance Indicators (KPI’s) for the Customer Support and Marketing groups.
Requirements
- A minimum of 1 year of experience creating, editing, and publishing data visualizations (preferably Power BI)
- Experience with data analysis/transformation (preferably Databricks)
- Basic computer skills; Microsoft Windows
- Microsoft Office Suite proficient
- Experience with marketing computer software (SAP, CRM)
- Knowledge of Genesys Cloud telephony system
- Understanding of cloud data storage systems. (i.e. Azure)
Responsibilities
- Assist Customer Support Business Analyst in capturing and editing content that visualizes the relevant data and information for contact center leadership.
- Perform standard operating procedures to understand business processes and provide opportunities for improvement.
- Performing administrative tasks to ensure data integrity.
- Maintain accurate records, logs, and transcribe production activities
- Provide ongoing project support and work between cross functional teams.
- Assist team members with providing necessary reports and queries to assist the department to make informed and good business decisions.
Other
- Currently enrolled in a bachelor’s degree program in marketing analytics, data science or related field
- The ability to work 15-20 hours during the school year, and 30 or more hours in the summer and/or break periods.
- Demonstrates relentless drive and determination to achieve success
- Ability to work independently and with cross-functional team
- Must be organized, self-motivated and very detail oriented
