The Enterprise Functions Technology (EFT) group at Wells Fargo needs to ensure the stability, security, and scalability of its enterprise faxing platform, primarily focusing on OpenText RightFax, to support critical business workflows.
Requirements
- 1+ year administering OpenText RightFax in an enterprise production environment, including installation, configuration, operations, and troubleshooting.
- 1+ year proficiency with Windows Server, Active Directory, IIS, and Microsoft SQL Server as they relate to RightFax components.
- 1+ year strong knowledge of enterprise telephony and FoIP fundamentals: SIP signaling, codecs, and fax interworking behaviors.
- 1+ year experience with packet capture and diagnostics tools such as Wireshark and with interpreting SIP messages and RTP/UDPTL behaviors.
- 1+ year scripting proficiency in PowerShell, Python, or similar for automation, reporting, and API-driven operations.
- 1+ year experience working within formal change, incident, and problem management processes in regulated environments.
- Experience with RightFax Connect and migration from legacy on-prem fax transport.
Responsibilities
- Operate, monitor, and optimize RightFax across production and nonproduction environments, ensuring availability, performance, and reliability against SLAs.
- Troubleshoot fax delivery, routing, and quality issues; analyze logs, SIP traces, and packet captures; drive root cause analysis and corrective actions.
- Plan and execute upgrades, patching, and lifecycle management, including migrations to RightFax Connect where applicable.
- Engineer and maintain integrations with email, document management, print, and line-of-business applications, coordinate with application owners and vendors.
- Configure and support FoIP components including SIP trunks and session border controllers.
- Implement high availability, DR, backup, and recovery for fax infrastructure; perform regular resilience testing.
- Automate routine tasks and operational checks using PowerShell, Python, or a comparable scripting language; contribute reusable scripts and runbooks.
Other
- Communicate with end users to provide timely and accurate information and status updates
- Interact with internal customers
- Provide on-call support for major incidents; participate in problem management and post-incident reviews; mentor junior engineers and support staff.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
- OpenText RightFax training or certification strongly preferred; willingness to complete OpenText certification within the first 6 months if not currently held.
