The Field Application Engineer (FAE) serves as the primary escalation point for customer-reported issues involving ASUS NUC and Mini PC products, diagnosing and resolving complex technical problems across hardware, software, and system-level interactions. Additionally, the FAE plays a crucial role in our growing, dynamic, and highly focused team responsible for developing new or existing opportunities.
Requirements
- Ability to work as a highly technical problem solver; understands system architecture, hardware, and software interaction
- Ability to draw upon technical and/or product knowledge in configuration of ASUS or related products
- Experience in business IT systems, datacenter builds, and workstation technology
- Highly technical problem solver who understands system architecture, hardware, and software interaction
- Strong background and experience with x86-based server architecture; familiarity with Firmware, Linux, Windows, and virtualization platforms is a plus
- Familiarity with CPU, RAM, SSD, motherboard layouts, and cooling solutions
- Strong background and experience with x86-based Windows, Linux (Ubuntu, CentOS, Debian), and embedded OS architecture
Responsibilities
- When customers encounter technical issues or performance problems with ASUS NUC or ASUS Mini PC series, FAEs are responsible for diagnosing and resolving these issues
- Ability to work as a highly technical problem solver; understands system architecture, hardware, and software interaction
- Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products
- Leading training and education efforts on ASUS and market technology, focused on customer needs and requirements
- Provides technical leadership in Pre-Sales and oversees implementation of such solutions
- Highly technical problem solver who understands system architecture, hardware, and software interaction
- Solid HW system expertise and diagnostics skills
Other
- The FAE will be required to work with customers from ground level to executive level, manage projects hand-in-hand with internal and external teams, and help grow the business whenever possible.
- Customer and solution focus are two key factors for this position.
- The FAE must work with multiple departments to ensure new and existing projects are initiated or maintained in alignment with customer requirements.
- Collaboration: Working with Sales, Engineering, Management, and Operation teams to initialize or support ASUS OPBG products
- Attention to detail is a must for projects, which may include many moving parts
