At Atlas Copco Tools & Assembly Systems LLC, the business problem is to ensure successful system delivery, installation, and operation of the Error Proofing software solution by acting as the technical bridge between R&D and customers.
Requirements
- Experience working within modern agile frameworks such as SCRUM and/or SAFe.
- Strong structured problem-solving skills with the ability to document technical issues clearly and thoroughly.
- Solid understanding of modern software architecture, development practices, and debugging methodologies.
- Experience with manufacturing environments, automation systems, or on-site technical problem solving is considered a plus.
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field (or equivalent experience).
- 5+ years of relevant experience in software engineering, field application engineering, or technical support.
Responsibilities
- Serve as the technical liaison between customers and global R&D teams in Germany and Sweden to ensure successful delivery, installation, and operation of the Error Proofing software solution.
- Support customer installations by performing onsite troubleshooting, diagnostics, and issue resolution.
- Participate in agile development ceremonies and provide field insights to help guide product enhancements and future development needs.
- Assist in preparing technical presentations, training sessions, and demonstrations for internal teams and customers.
- Understand customer requirements, analyze system performance, and document findings in a structured and organized manner.
- Monitor and escalate technical issues, risks, or project deviations to appropriate stakeholders.
- Stay informed on industry trends, standards, protocols, and application environments to support continuous improvement efforts.
Other
- Travel domestically and internationally as needed to support customers and project activities.
- Manage multiple customer engagements simultaneously while working independently in a fast-paced environment.
- Maintain strong, sustainable customer relationships by offering proactive technical support and guidance.
- Excellent communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field (or equivalent experience).
