Micron Technology is looking to solve the business and technical problem of enabling revenue through solutions and design wins by ensuring outstanding technical support and leading the account technical team and activities for key customers.
Requirements
- 5 years of experience in memory DRAM/NAND/storage (HDD and/or SSD) product design/engineering, product, test, system validation, or application engineering.
- Systems experience systems design, test and troubleshooting.
- Systems integration experience with storage and memory products including HDD and/or SSD.
- Able to demonstrate problem solving and troubleshooting skills.
Responsibilities
- Lead a team of Field Applications Engineers (FAEs) that support key customers and channel Partners.
- Lead and coordinate the technical aspects of the account teams and other functions supporting the global account.
- Deliver and co-ordinate technical expertise, training, tech support, and design-wins for key customers who integrate Micron’s products with their own system solutions.
- Partner with customers to figure out best memory footprint and best system configuration for the specific target applications and facilitate collaboration with Micron internal departments to develop solutions which meet customer system requirements.
- Provide internal strategic direction for customer systems applications and quality related objectives through collaboration with global field support teams.
- Drive technical support to customers and the field sales force by using the expertise within Micron organizations, including the field technical support team and product engineers.
- Work with and drive internal marketing and development teams to determine feasibility of specific new products, packaging or features to ensure customer specifications are met.
Other
- Leadership experience, leading a direct and indirect team, and direct customer support experience.
- Excellent verbal, written, and customer communications skills.
- Self-motivated, take initiative, and work independently or in a team environment.
- Ability to collaborate with engineers across multiple fields, as well as customers of various positions including executive level interaction.
- Ability to travel for up to 25% of time.
