Aristocrat is looking for a Field Engineer II to ensure the detailed execution of technical projects and deliver exceptional support to their clients, addressing sophisticated technical issues and maintaining gaming systems.
Requirements
- Strong understanding of Windows client-server architecture and networking.
- Proficiency in handling Windows servers, encompassing virtualization, problem-solving, and setup.
- Proficient in Linux server management, encompassing Kubernetes and containers.
- Understanding of relational database server administration and database management.
- Expertise in enterprise networking, including configuration and management of networks, VLANs, and devices.
- Familiarity with cluster servers and SAN environments is desirable.
- Technical certifications such as A+, N+, Microsoft, or Cisco are highly desirable.
Responsibilities
- Recommend and approve software installations and upgrades at client sites, aligning with customer requirements.
- Apply intermediate problem-solving skills to address sophisticated technical issues effectively and efficiently.
- Coordinate the configuration, setup, and implementation of gaming systems projects, including software, firmware, network, and hardware installations.
- Provide comprehensive post-implementation support to ensure customer happiness and system stability.
- Build detailed after-action reports for installations to collect lessons learned and recommend process improvements.
- Complete audits of existing installations for compliance with standards and specifications.
- Monitor system changes, upgrades, and communicate relevant updates to internal teams, and update internal systems.
Other
- Serve as the primary point of contact for all Engineering communications with assigned customers, ensuring alignment with business goals and key performance objectives.
- Demonstrate strong industry knowledge and build awareness of industry trends and innovations.
- Develop and implement project plans, ensuring completion within projected timelines and budget with limited oversight from Senior Field Engineers and Field Engineering Supervisors.
- Autonomously handle customer-facing, business, and administrative responsibilities in a constantly evolving technological setting.
- Maintain regular interaction with compliance managers and tribal gaming regulators to ensure alignment to tribal and company requirements.
- Travel up to 75% as required to support client sites and project needs.
- Bachelor's degree in Information Technology or a related field and 4+ years of relevant work experience, or equivalent combination of education, training, and experience.
- 2+ years’ experience in a technical position.
- Experience with casino environments is desired.
- Required to acquire Tribal Gaming licenses.
- Ability to lift up to 100lbs for server hardware installations.
- Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
