Business Development Resources (BDR) is looking to empower their clients with the tools, systems, and strategies they need to build profitable, sustainable businesses in the HVAC, plumbing, and electrical industries by implementing, configuring, and supporting field service management software solutions.
Requirements
- Hands-on experience with ServiceTitan, FieldEdge, and/or Zuper
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Strong understanding of home service operations (HVAC, Plumbing, Electrical)
- Experience in software implementation or field service technology
- Knowledge of field service management software solutions
- Familiarity with system testing, troubleshooting, and validation
- Ability to develop and maintain technical documentation
Responsibilities
- Implement and configure field service software based on BDR best practices
- Integrate new software tools with clients' existing systems and processes
- Conduct system testing, troubleshooting, and validation before go-live
- Deliver engaging onsite and virtual training for office staff and field teams
- Provide ongoing technical support and resolve software-related issues
- Develop and maintain user guides, training materials, and documentation
- Analyze client workflows to identify process improvements and efficiencies
Other
- Bachelor's degree in Business, Accounting, or Information Technology (or equivalent experience)
- Ability to travel for client training, implementations, and events
- Excellent communication, presentation, and active listening skills
- Strong organizational skills and attention to detail
- Commitment to client success, teamwork, and continuous learning
