The business problem is to ensure that laboratory measurement and weighing equipment is properly installed, calibrated, and maintained to meet customer uptime requirements and ensure accurate measurements. This role supports the operational efficiency and reliability of laboratory instruments for clients.
Requirements
- basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
- 1 - 3 years electro /mechanical repair or weighing industry experience.
- The ability to obtain and maintain a valid Weights & Measure license for assigned service area.
- Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
- The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
Responsibilities
- Performs, installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
- Escalate technical or customer issues and concerns when appropriate in timely fashion
- Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
- Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
- Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
- Ensures compliance with all company and customer safety and quality policies and procedures.
- Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
Other
- A valid driver's license.
- Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
- Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
- Customer facing or field service experience preferred. Commercial experience desired.
- The ability to travel overnight, which may be up to 25% on avg.; but could be as high as 50% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
