Enhancing operational efficiency, supporting strategic initiatives, and fostering collaboration across finance product lines for Chase's Consumer & Community Banking division.
Requirements
- 5+ years of experience or equivalent expertise in product management, program management, or performance optimization.
- Proven ability to demonstrate a deep shared knowledge and understanding of product-specific context.
- Familiarity with agile methodologies and product lifecycle management.
- Proven ability to manage and implement operational effectiveness initiatives.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams) and Atlassian (JIRA, Confluence).
Responsibilities
- Monitor the overall health of the portfolio through key metrics and data (e.g., business & customer outcomes, OKRs, product health metrics, capacity distribution).
- Assess and identify productivity opportunities using data-driven insights.
- Implement best practices and innovative solutions to enhance productivity and operational effectiveness.
- Offer thought leadership, strategic, and analytical support to Product Owners as they develop new products and deliver on priorities.
- Manage operational cadences for executive communications and reporting with clear timelines and accountability.
- Support training, needs assessments, and continuous improvement practices for operational efficiency.
- Implement operational structures and frameworks to enhance efficiency and coordination within the product line and across the wider PXT product operation team.
Other
- Collaborate with Product Owners, Area Product Owners, and other PPOs to understand and align on goals, objectives, and priorities.
- Communicate incoming and outgoing messages between the Product Portfolio Operations (PPO) team, Product teams, and the wider PXT product operation team, amplifying the Head of Product's messaging deep into Product organizations.
- Coordinate and facilitate the execution of strategic and operational projects across product lines to ensure delivery against business objectives.
- Develop and deliver executive communications and presentations to convey strategies, initiatives, processes, and performance to leadership and key stakeholders, aiming for buy-in, support, and advocacy for the portfolio.
- Exceptional consulting abilities to guide partners in optimizing their product strategies and achieving business objectives.
- Self-starter with a style that fosters teamwork and collaboration with various stakeholders and partners.
- Excellent communication skills with experience authoring executive-level communications and presentations.
- Ability to synthesize complex information in a strategic and compelling way for effective communication to relevant stakeholders.
- Flexibility to adjust to multiple demands, shifting priorities, and ambiguity.
- Experience working in an internal strategy group or at a strategy/management consulting firm is a plus.
