The PXT product operation team at Chase is looking to improve operational efficiency, foster collaboration across product lines, and ensure smooth change management and operational alignment within their finance product portfolio.
Requirements
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams) and Atlassian (JIRA, Confluence).
- Prior working exposure to operations of the product development life cycle and agile methodologies
- Ability to quickly learn and understand product-specific context.
- Strong analytical and organizational skills.
- Ability to synthesize information and communicate effectively to stakeholders.
- Proven ability to implement operational effectiveness initiatives.
- Experience supporting operational effectiveness initiatives.
Responsibilities
- Calculates and track metrics for portfolio management operations and analyzes data for areas of opportunity (e.g., business outcomes, product health metrics, capacity distribution) to monitor the overall health of the portfolio while also assist in coordinating and tracking strategic and operational projects to help deliver on business objectives.
- Develops change initiative materials and change timelines and support the adoption of best practices and innovative solutions to enhance operational effectiveness.
- Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs and Assist Product Owners with research, analysis, and operational support as they develop new products and deliver on priorities
- Support the implementation and improvement of operational processes and frameworks to enhance team efficiency and coordination.
- Contribute to the development of communications and presentations to share strategies, initiatives, and performance updates with leadership and stakeholders and help manage timelines and reporting for executive communications and operational updates.
- Set up and manage a centralized repository for portfolio communications and materials, ensuring easy access, organization, and version control for all relevant documents and resources.
- Use data-driven insights to help identify opportunities for productivity improvements.
Other
- Creates synergies across Product Owners, Area Product Owners, and other team members to understand and align on goals and priorities to ensure successful delivery against business objectives
- Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
- Help communicate key messages between the Product Portfolio Operations (PPO) team, Product teams, and the wider PXT product operation team.
- Support training, needs assessments, and continuous improvement practices for operational efficiency.
- Team player with a collaborative approach to working with others.
