Meridian Cooperative is looking to solve technical support issues for their FIS Accounting System and provide excellent customer support to their utility customers
Requirements
- Strong knowledge of accounting, general ledger, payroll, and inventory
- Experience with software troubleshooting, CRM/help desk tools, and Microsoft Office
- Experience with Meridian’s FIS System
- Hands on experience with within an accounting function
- Experience with cooperative/energy accounting
- Knowledge of FIS Accounting System
Responsibilities
- Be the go-to expert for accounting and system support in FIS
- Resolve and document customer cases via phone, email, and chat
- Train end-users through webinars and presentations
- Share feedback to improve products and customer experience
- Mentor junior teammates and collaborate across departments
- Troubleshoot technical issues
- Guide customers through solutions
Other
- 4+ years of experience in a technical support role
- Bachelor's Degree in Information Technology, Computer Science, or equivalent experience in related field
- Excellent communication skills—you can make complex topics simple
- A customer-first mindset and passion for problem-solving
- Paid Time Off: Eligible to begin accrual from date of hire
