Marriott's GenAI Studio needs a behavioral science and organizational strategy lead to ensure AI solutions are designed, implemented, and scaled with people at the center, guiding leaders in reimagining work and maximizing AI value.
Requirements
- Ph.D. in Industrial-Organizational Psychology, Human Factors, Organizational Behavior, or related field.
- 10+ years’ experience applying behavioral science to organizational strategy, workforce analytics, and technology adoption.
- Proven ability to lead cross-functional initiatives involving technical, business, and governance stakeholders.
- Experience in job/work analysis, organizational design, and large-scale change management.
- Strong research design, statistical analysis, and data visualization skills (R, Python, SQL, SPSS, or equivalent).
- Experience working with AI, ML, or automation tools in enterprise environments.
- Familiarity with AI ethics, responsible innovation principles, and model bias auditing.
Responsibilities
- Lead the integration of behavioral science into the design of AI-enabled products and services, ensuring usability, trust, and transparency for associates and customers.
- Conduct research and analysis to understand how AI affects roles, skills, workflows, and decision-making; partner with stakeholders to design strategies for adoption, upskilling, and job redesign.
- Collaborate with Privacy, Legal, and Information Security teams to identify and mitigate bias, measure fairness, and develop responsible AI guardrails.
- Design and execute qualitative and quantitative studies to evaluate AI tools in pilot and scaled environments; translate findings into actionable recommendations for executives and product teams.
- Build frameworks, training programs, and communications that accelerate responsible AI adoption, aligning with Marriott’s culture and operational priorities.
- Serve as a trusted advisor to senior leaders across functions, helping identify high-value, human-centered AI use cases and shaping the enterprise’s future of work strategy.
Other
- This is a temporary position.
- Excellent communication skills, capable of translating complex research findings into clear, actionable insights for non-technical audiences.
- Background in hospitality, travel, or other customer-centric industries.
- Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
