The business problem is to enhance and automate ServiceNow functionalities, integrate it with AWS services, and ensure efficient platform migration and governance to meet evolving business requirements and improve operational efficiency.
Requirements
- 8 to 10 years ServiceNow development experience and 3-4 years Tech-lead Role
- Experience with Flow Designer, IntegrationHub, or Service Portal development.
- Expertise in various ServiceNow capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks.
- Experience with ServiceNow integrations using REST/SOAP and MID Servers
- Experience with JavaScript, Glide API, HTML, and CSS
- Experience with AWS and ServiceNow integration.
- ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA) or other relevant certifications.
Responsibilities
- Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements.
- Create and maintain ServiceNow forms, fields, UI policies, and business rules.
- Implement client-side and server-side scripting to enhance ServiceNow functionality.
- Build and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes.
- Integrate ServiceNow with external systems and tools using REST APIs, web services, and other integration methods.
- Develop and implement integration workflows between AWS services and ServiceNow, ensuring seamless communication and data exchange.
- Develop automated test scripts and test suites to validate ServiceNow applications and configurations.
Other
- Customer-facing technical consulting experience with ServiceNow
- Strong critical thinking, problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Detail-oriented with a focus on delivering high-quality results.
