Marriott International is seeking a Software Engineer, Salesforce Commerce Operations to manage operational aspects of the eCommerce platform including incident management, problem management, site performance, continuous improvement and communications with cross-functional stakeholders.
Requirements
- Experience with Salesforce B2C Commerce Cloud, SFCC development and deployment processes is a must
- Knowledge of Salesforce Commerce Cloud APIs and integrations
- Experience with Dynatrace and/or Splunk for observability and monitoring, including setting up and configuring dashboards, alerts, and synthetics
- Knowledge of ServiceNow for incident management, including creating and managing incidents, problems, and changes
- Experience with CDN & WAF a plus (Cloudflare or Akamai preferred)
- Experience with Bot Mitigation tools a plus
- Experience building data visualization Tableau dashboards a plus
Responsibilities
- Actively monitor the B2C Commerce Cloud platform for performance issues, identifying root causes of technical problems, and implementing corrective actions to minimize downtime and impact on customer experience.
- Manage deployments of updates, patches, and new features to the B2C Commerce Cloud environment, ensuring proper configuration and data integrity.
- Analyze system performance metrics, identifying bottlenecks, and implementing optimizations to improve website load times and overall user experience.
- Maintain data quality within the B2C Commerce Cloud, including product catalog management, price updates, inventory synchronization, and integrations.
- Respond to customer-facing issues, investigate root causes, and coordinate with cross-functional teams to resolve technical problems quickly.
- Create scripts and workflows to automate repetitive tasks related to system maintenance and operational processes.
- Lead incident management and problem management processes to ensure timely resolution of issues (e.g. Use of ServiceNow, Manage SLAs, follow ITIL and Marriott best practices)
Other
- Partner with business and technology teams to build support plans for end-to-end Commerce operations
- Strong understanding of incident management and problem management processes
- Experience with communication and collaboration tools (e.g. Slack, Jira, Confluence)
- Familiarity with ITIL (Information Technology Infrastructure Library) best practices
- Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions
