FM Approvals aims to ensure that property loss prevention products and services meet rigorous quality and performance standards through a certification process. This role supports this mission by reviewing audit reports and ensuring compliance with FM Approvals' requirements and jurisdictional standards.
Requirements
- Intermediate knowledge of Microsoft Office, particularly word and excel.
- Familiarity with concepts related to Approval/Certification/Quality Control Programs.
- Strong analytical and troubleshooting skills.
- Strong organizational skills and attention to details.
- Ability to establish and/or maintain filing systems.
- Capacity for multi-tasking.
- Ability to handle confidential information and material.
Responsibilities
- Reviews and analyzes incoming Facilities and Procedures Audit (F&PA) reports completed by surveillance auditors to identify quality control deficiencies, non-conformance to FM Approvals' requirements, and/or non-compliance with the standards of jurisdictional authorities.
- Compares the surveillance audit report to the original Approval Listing to identify discrepancies, or changes in the manufactured products testing criteria and assesses degree of severity.
- Communicates deficiencies to customer with corrective action recommendation or, if beyond level of expertise, refers to proper engineering authority.
- Researches and facilitates the resolution of customer inquiries or complaints regarding the audit process and/or recommendations made by the auditor.
- Follow-ups and confirms that customers have remedied their facilities or manufacturing procedures adequately to comply with the various quality control standards.
- Maintains all customer correspondence related to audit findings, recommendations, and corrective actions taken to meet standards.
- Occasionally, assists with site audits and reports under the guidance of an auditor.
Other
- Associate’s degree in technology Field or Related Experience.
- Experience: 2-5 years of administrative experience supporting a work group or manager.
- Strong interpersonal skills – customer interaction expected.
- Excellent written and verbal communication skills.
- This is a full-time office-based position in Norwood, MA. This position is 37.5 hours per week.
