Shift5 is seeking to improve the customer experience by iterating on new ways to improve their existing product suite.
Requirements
- Generally exceptional technical skills
- Understanding that technology is a tool to solve problems
- Generative mindset: seeing a problem and doing something about it
Responsibilities
- Problem decomposition: independently coming up with solutions to nebulous, complex problems while optimizing on the team's efficiency
- Interfacing with customers regularly to help them get the most out of Shift5's existing product suite
- Continuously iterating on new ways to improve the customer experience
- Acting as mini-CTO of their deployment
Other
- Travel to customer sites regularly, up to 40% in the U.S.
- Active US Government TS clearance (and willingness to maintain one) or an ability to obtain one
- Strong communication skills: connecting with customers, being curious, and dealing with tough situations and conflict
- Mission-driven: wanting to work on hard problems and being a self-starter
- Base Salary: $100,000-$150,000
- Bonus program and equity in a fast-growing startup
- Competitive medical, dental, and vision coverage for employees and their families
- Health Savings Account with annual employer contributions
- Employer-paid Life and Disability Insurance
- Uncapped paid time off policy
- Flexible work & remote work policy
- Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)
