Posh aims to solve the problem of declining human connection in the digital age by enabling users to organize events, build communities, and foster in-person interactions. The company seeks to improve the user experience for both event attendees and organizers.
Requirements
- 5+ years of UX research experience, with a strong portfolio demonstrating impact on product direction and outcomes.
- Experience as a first or early researcher at a company, comfortable building research programs, tools, and processes from scratch.
- Expertise in a range of research methods and the ability to select the right approach for the right question.
- Experience synthesizing and communicating complex insights in ways that inspire clarity and alignment across teams.
- Experience in consumer, social, or marketplace products a plus, especially in spaces that bring people together offline.
Responsibilities
- Lead end-to-end research efforts across the attendee and organizer journeys, from exploratory studies to usability testing.
- Translate research findings into actionable insights that directly shape product strategy and prioritization.
- Develop a deep understanding of our diverse user base through qualitative and quantitative methods, including interviews, surveys, diary studies, and data analysis.
- Partner with product and design teams to define hypotheses, select methodologies, and embed research into the product development process.
- Create artifacts (personas, journey maps, opportunity frameworks) that help teams internalize and act on user needs.
- Evangelize user-centered thinking across the organization, helping teams balance business goals with user impact.
- Build and scale Posh’s research function from the ground up, establishing lightweight processes and practices that enable a small, fast-moving team to learn quickly.
Other
- This is an in-person position at our New York City office in the heart of SoHo.
- Comfortable working in a startup environment—adaptable, resourceful, and excited to build structure where none exists.
- Strong collaboration skills, with the ability to influence product and design decisions at both strategic and tactical levels.
- Posh provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Posh is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability
