Meta Platforms, Inc. is looking to solve issues related to fraud in its payments transactions and accounts, aiming to protect users and the business from financial losses and security threats.
Requirements
- SQL
- Excel
- Data visualization tools
- Overseeing fraud and related risk operation activities, including proactive monitoring and alerting, fraud trend investigating, and incident management
- Driving key performance metrics, such as fraud losses, false positives, and operational efficiency to implement effective countermeasures to eliminate fraud and security threats on digital platforms
- Applying data-driven approaches to identify, understand, and scope emerging trends on digital platforms
- Performing deep data analysis, identifying trends and working closely with XFN partners to build automations and mitigate fraud and safety incidents on digital platforms
Responsibilities
- Review dashboards and investigate anomalies (e.g. perform fraud reviews) on payments transactions and payment accounts.
- Perform root cause assessment based on observed fraud behaviors (“bottom-up”) and build scaled enforcement processes (e.g. fanouts) as necessary during active trends.
- Direct insights to Risk and XFN Partners related to fraud behaviors.
- Provide expert-decision support for escalations, including refund approvals.
- Perform quality calibrations for scaled enforcement processes.
- Create and oversee Enforcement team on-call processes.
- Perform root-cause-assessment and document findings and recommendations for high-risk or high-impact escalations.
Other
- Requires a Bachelor’s degree (or foreign degree equivalent) in Business Administration, Management or related field and 5 years of work experience in the job offered or in a risk analysis-related occupation
- Alternatively, the employer will accept 7 years of work experience in the job offered or in a risk analysis-related occupation as equivalent to the Bachelor's degree and 5 years of work experience
- Any suitable combination of education, training, or experience is acceptable.
- Document, organize, and communicate known trends to pod members and leadership.
- Align trends with vendor partners and update labeling protocols.
