Citizens Bank is seeking a Fraud Product Owner & Transformation Lead to own and drive the vision, strategy, and transformation of their fraud detection and prevention product platform portfolio, with an initial focus on fraud risk management. The goal is to leverage data and analytics to guide evidence-based product decisions that deliver measurable impact, improve customer protection, and enhance colleague efficiency.
Requirements
- Demonstrated expertise in delivering technical/functional products at scale, with proven experience in leading product and transformation initiatives in fraud, risk, or related domains.
- Strong expertise in fraud risk management or related domains in financial services institutions.
- Strong ability to define and execute product vision and strategy across multiple teams.
- Deep analytical and data-driven decision-making skills, coupled with proven ability to translate insights into strategic product direction and measurable business outcomes.
- Demonstrated success innovating and driving measurable outcomes in customer protection and colleague efficiency.
- Expertise in Agile product delivery, with the ability to inspire and lead high-performing teams.
Responsibilities
- Lead Agile teams with accountability for ROI, ensuring delivery of high-quality features aligned to business priorities and acceptance criteria.
- Define, own, and communicate the product vision, roadmap, and business case to stakeholders at all levels.
- Partner with Experience Owners to decompose vision into MVP sets and prioritized backlogs.
- Serve as an escalation point for higher-level vision and requirements questions.
- Drive strategic development and baselining of value streams and prioritization sub-journeys.
- Conduct market and trend analysis to guide the product portfolio toward a balance between user needs, business objectives, and technical feasibility.
- Leverage data and analytics to evaluate product performance, generate insights, and guide evidence-based decisions on new features that improve customer protection and colleague efficiency.
Other
- This is a senior leadership role, responsible for shaping the roadmap for large-scale application capabilities, enhancements, and process improvements.
- Partnering with Experience Owners and cross-functional teams (Risk, Technology, Legal, Operations, Fraud Strategy, etc.), you will ensure our customer-centric mission is embedded in every solution while enabling a cohesive and connected colleague experience.
- You will be accountable for creating and executing the strategy, vision, and rollout of internally facing product applications with a high degree of ownership over critical features.
- The role requires balancing near-term execution with long-term transformation goals, ensuring measurable business impact, colleague efficiency, and customer protection.
- This role will have direct reports and will report directly to the Consumer Operations Delivery Head.
- Candidates must be based in or willing to commute to one of the following hub locations with a hybrid schedule of four days onsite and one day remote per week with flexibility:
- Exceptional communication skills with the ability to influence senior stakeholders and simplify complex concepts.
- Bachelor’s degree required; Masters preferred.
- Hours per Week: 40
- Work Schedule: M-F 8-5
- Any offer of employment is conditioned upon the candidate successfully passing a background check
