The Points Guy is looking to improve how users engage with their app, website, and tools, which are designed to help people choose the right credit cards and get more out of their loyalty programs.
Requirements
- 5+ years of UX research experience (qual + quant)
- Highly-skilled data synthesis skills with ability to keep findings focused and actionable
- Experience with Userlytics, UserTesting, Dovetail, GA, SurveyMonkey, etc.
- Portfolio with case studies (quant and qual) that includes performance impact
- Have experience in fintech, travel, or loyalty/rewards
- Know your way around credit card rewards or loyalty programs
Responsibilities
- Moderated + unmoderated studies to validate solutions for web and mobile projects on our roadmap, translating insights into actionable product and design recommendations
- Surveys, user interviews and consumer research to understand user needs and behavior, identifying new opportunities for our business
- Analyze + synthesize user data, presenting findings in a clear, compelling way to stakeholders at all levels of the company
Other
- Excellent communication and presentation skills
- Self-starter who’s comfortable working independently and remotely
