The Points Guy is looking to improve how users engage with their app, website, and tools to help people choose the right credit cards and get more out of their loyalty programs
Requirements
- 5+ years of UX research experience (qual + quant)
- Highly-skilled data synthesis skills with ability to keep findings focused and actionable
- Experience with Userlytics, UserTesting, Dovetail, GA, SurveyMonkey, etc.
Responsibilities
- Moderated + unmoderated studies to validate solutions for web and mobile projects on our roadmap, translating insights into actionable product and design recommendations
- Surveys, user interviews and consumer research to understand user needs and behavior, identifying new opportunities for our business
- Analyze + synthesize user data, presenting findings in a clear, compelling way to stakeholders at all levels of the company
Other
- Excellent communication and presentation skills
- Self-starter who's comfortable working independently and remotely
- Portfolio with case studies (quant and qual) that includes performance impact
