To design and implement highly interactive, intuitive, and enterprise-grade UIs for Freshworks' Agentic AI Platform, delivering exceptional customer and employee experiences.
Requirements
- 7+ years of frontend engineering experience, building complex enterprise-grade UIs
- Strong expertise in React (e.g., next.js), TypeScript, and state management
- Experience developing visual workflow builders or graph-based editors (e.g., d3.js, React Flow)
- Knowledge of real-time UI deployment for live agent monitoring/debugging
- Familiarity with agentic AI concepts and their UI/UX requirements
- Proficiency in frontend testing, performance profiling, and accessibility best practices
Responsibilities
- Build interactive visual editors for agent orchestration and reasoning workflows
- Implement prompt management, versioning, and testing interfaces for agent development
- Develop real-time debugging tools to visualize agent reasoning traces, tool invocations, and dialog flows
- Integrate UI components with LangSmith APIs for agent observability, evaluations, and regression testing
- Implement user simulation frameworks for testing agent strategies with varied personas and scenarios
- Build A/B testing dashboards for evaluating outcome-driven strategies across agents and prompts
Other
- 3 days in-office presence per week (Tuesday - Thursday) in San Mateo, CA or Bellevue, WA
- Participate in code reviews, design discussions, and cross-functional planning with architects and engineers
- Partner with backend engineers to integrate APIs and orchestration services into the UI seamlessly
- Work closely with UX designers to deliver high-quality, intuitive user interfaces aligned with AI/agent workflows
