Gordon Food Service is looking to enhance its digital customer experience by leveraging AI and large language models (LLMs) to create more engaging and effective chatbot and voice interactions. The goal is to improve customer satisfaction by anticipating intent, providing natural conversations, and turning complex business processes into easily understandable dialogues.
Requirements
- Familiar with Google Cloud Platform or other cloud platforms (AWS, Azure, etc) preferred
- Understanding of user centered design principles is a plus
- Understanding behavior-driven development is a plus
- Experience creating charts and graphs in Excel or Google sheets to show trends
- User Acceptance Testing experience
- Conversation Design
- AI Training
Responsibilities
- AI training, designing conversation flows, and content creation for chatbot & voice experiences, leveraging large language models (LLMs) to craft engaging and effective interactions.
- Execute along the entire design process from strategy to research to final UI, and when appropriate even code
- Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience
- Turn data into understanding; using the analytics and insight from data to improve conversational flows
- Turn knowledge or complex business process into a natural conversation
- Build and integrate Dialogflow agents to power intuitive, user-centered conversations
- Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions.
Other
- Works closely with the product management team to ensure that we are building the right things at the right time.
- Responsible for understanding the market and both internal and external customer needs.
- Keeps quality at the forefront of the team’s efforts and collaborates with people from business and technical backgrounds daily.
- Collaborate with product management, the agile team, release train engineer (RTE), and shared services to deliver product features and functionality that meet or exceed customer needs and business goals.
- Collaborate with product management to use customer feedback, research, market and data analysis to validate product/service roadmap direction.
