Wipro Limited is looking to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists to address clients’ most complex digital transformation needs.
Requirements
- Windows Platform Engineering Full Stack
- 5-8 Years of experience
Responsibilities
- Oversee and support process by reviewing daily transactions on performance parameters
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
Other
- Bachelor's degree or equivalent
- Travel may be required
- Successful completion of a post-offer drug screening, subject to applicable state law
- Minimum wage obligations
- Skills and relevant experience
- Geographical location
