New Relic is looking for a full-stack engineer to build and improve cutting-edge tools that help customers troubleshoot and resolve issues with the power of AI, aiming to optimize digital applications and enhance customer service experience.
Requirements
- Fluency in JavaScript and TypeScript with hands-on experience delivering production-ready front ends using React.
- At least 2 years of experience in backend services and API development in at least one of the following languages: Go, Python, or Java.
- Database fluency, including strong knowledge of SQL, data structures, normalization, indexing, and data hygiene.
- Experience with AWS cloud deployments and current build tooling.
- Fluency with Git and a solid understanding of how to maintain a development environment.
- Proven dedication to code quality, including experience writing comprehensive unit and integration tests.
- Experience working with Vector DBs, LLMs, RAG, MCP, and machine learning in general.
Responsibilities
- Build and improve user interface code with TypeScript and React.
- Develop new features and maintain existing functionality for our diagnostic tools, primarily in Go.
- Work on properties owned by the Help Experience team, including coding in Python and integrating with third-party APIs.
- Collaborate with other engineering teams to develop platforms that enhance our customer service experience.
- Share responsibility for owning and operating our AWS environments.
- Prototype and drive new feature development, partnering with internal users and other engineering teams to bring ideas to life.
- Participate in an on-call rotation, ensuring reliability, scalability, and simplicity in everything you build to maintain a healthy work-life balance.
Other
- Apply a customer-focused mindset to every problem, measuring your success by the impact your work has on our customers' experience with New Relic.
- Strong communication and collaboration skills, with the ability to be bold in your ideas while also being open to feedback and acknowledging your strengths and weaknesses.
- A high level of emotional intelligence, demonstrated through an ability to communicate clearly, empathize with team members, and resolve conflicts constructively.
- Visa sponsorship is not available for this position.
- A criminal background check is required to join New Relic.
