Netflix is looking to ensure their games reach players around the world with the highest standards of quality and technical health, by managing the reliability of their game portfolio, directing the response to player-impacting issues, and improving the processes that support game development, releases, and live operations.
Requirements
- Experience with live game service operations; supported games that operated a live service model of build and content updates on multiple game platforms (e.g. mobile devices, consoles/PC)
- Demonstrated experience in Android and/or iOS application or game development and troubleshooting, with a strong understanding of platform-specific challenges.
- Experience establishing holistic strategic approach collaboratively with cross functional partners as well as tactically drive execution plans against high level strategies
Responsibilities
- Evolve and refine the operational structure of the Game Reliability Framework to meet the needs of games on the Netflix service.
- Oversee the technical health of our games portfolio, proactively identifying and addressing areas that impact the player experience
- Lead game launch readiness activities, working closely with cross-functional partners to ensure pre-launch risks are addressed and any launch day incidents are managed effectively.
- Manage and enhance our incident management program by developing and refining KPIs for effective prioritization of remediation, and by performing post-incident reviews and follow-ups.
- Establish world-class continuous improvement processes to identify and resolve operational issues across the games portfolio.
- Collaborate with and support partners including Engineering, Production, QA, Technical Product Management, and Player Support by understanding their workflows and needs.
- Influence peers and partner teams to adopt industry-leading reliability patterns and practices.
Other
- 6+ years of experience managing reliability of games, technology, and games publishing services
- Proven ability to build strong partnerships across organizations and disciplines, including: platform engineering, technical product, operations, game development, and customer support
- Ability to operate through ambiguity and rapid evolution of a growing business, identifying challenges and opportunities to drive success for the business
- Excellent Project Management Skills, managing multiple strategic and executional projects at once with clear prioritization
- Strong communication skills, both written and verbal
