The business problem IntelliBee is looking to solve is the development, deployment, and support of constantly evolving IVR and Web Messaging systems based on business requirements, utilizing Genesys Cloud and other relevant technologies.
Requirements
- Genesys Cloud developer experience
- Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
- Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
- Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
- Understanding of authentication methodologies (Oauth, SAML)
- Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
- Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Responsibilities
- Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
- Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
- Work collaborative with other IT teams such as Middleware and Salesforce engineering
- Responsible for working with agile team to create, write, and execute testing plans
- Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues
- Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
- Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
Other
- Effective communicator, collaborative; ability to work in and with cross-functional teams
- Organized and detail oriented -
- Ability to estimate and manage work while continuously documenting status of said work
- BS/MS in Computer Science, Engineering, or related subject
- Ability to work with agile team to create, write, and execute testing plans
