Capgemini Engineering is seeking a Senior Genesys Developer to design, develop, and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX, integrating third-party services and delivering customer interaction solutions across various platforms.
Requirements
- Minimum 5 years of experience in Genesys application development.
- Proven hands-on experience with Genesys Cloud CX Architect.
- Strong understanding of OmniChannel orchestration and self-service IVR.
- Experience with third-party integrations (AWS, CRM, etc.).
- Deep knowledge of speech recognition technologies and vendor offerings.
- Familiarity with Genesys AI, WFM, Reporting, and Analytics.
- Genesys Cloud CX certification in one or more solution areas (Inbound, Outbound, Multichannel, Recording, Reporting).
Responsibilities
- Design, develop, and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect.
- Build and maintain applications across Voice, SMS, Email, Chat, and Bot channels.
- Integrate third-party services such as AWS Lambda, Lex, Polly, and CRM systems (e.g., Dynamics).
- Deliver customer interaction solutions across IVR, web, messaging/chat, SMS, and social media.
- Ensure seamless integration with internal and external components using Genesys Framework.
- Develop and deploy Self-Service and Analytics solutions with speech-based interfaces and dynamic menus.
- Evaluate and implement speech recognition technologies from vendors like Amazon, Genesys, and Nuance.
Other
- Minimum 5 years of experience in application development.
- Excellent problem-solving and communication skills.
- Collaborate effectively in a remote, virtual, and global team setup.
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
