Meridian Cooperative's subsidiary, Futura Systems, needs to provide first-line support for their enterprise utility GIS solutions, troubleshooting issues and helping users maximize the value of their software.
Requirements
- Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog, ArcPro) to solve user challenges.
- Familiarity with ArcMap, ArcCatalog, or ArcPro preferred (1 year).
- Basic knowledge of ESRI ArcGIS suite.
- Understanding of software troubleshooting and support.
- Experience with help desk software or CRM tools.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information to technical and non-technical audiences.
Responsibilities
- Provide first-line product support via phone, email, and chat.
- Identify and troubleshoot technical issues using documentation and customer input.
- Utilize ESRI ArcGIS tools (ArcMap, ArcCatalog, ArcPro) to solve user challenges.
- Escalate complex issues to senior team members when needed.
- Test software changes for compatibility and implement basic fixes.
- Train end users and create technical documentation, webinars, and presentations.
- Customize software solutions to align with customer business processes.
Other
- Provide first-line product support via phone, email, and chat.
- Collaborate with cross-functional teams to resolve customer concerns.
- Represent the company at conferences and networking events.
- Stay proactive in learning, innovation, and knowledge-sharing.
- Passion for exceptional customer service and teamwork.
