Ford Motor Company is seeking a leader for their Critical Concern Engineering Team to identify, evaluate, and resolve high-impact critical concerns, ensuring the meticulous application of their 14D structured problem-solving methodology and guiding the team through the Field Service Action (FSA) process.
Requirements
- Demonstrated expertise and hands-on experience with Ford's 14D process or a similar structured problem-solving methodology (e.g., 8D).
- Strong analytical skills with the ability to interpret complex data, identify root causes, and develop effective solutions within a structured framework.
- Familiarity with Ford's (or similar) quality systems and processes (e.g., FAPs, GRID, VERN, GSAR).
- Deep understanding of automotive regulatory requirements, including NHTSA processes and Field Service Actions (FSAs).
- Proven track record of driving systemic process improvements and change management initiatives.
- Project Management Professional (PMP) or Six Sigma (Green Belt/Black Belt) certification
Responsibilities
- Ensure the team's meticulous application and completion of the 14D structured problem-solving methodology and robust identification of impacted vehicle populations that will be included in Field Service Actions.
- Provide expert guidance to the team and root cause responsible activities throughout the entire Field Service Action (FSA) process (Identification, Evaluation, Approval, and Implementation phases), for potential Safety, Compliance, Emissions, or Customer Satisfaction FSAs.
- Oversee the application of robust project management principles to each critical concern, ensuring the team drives detailed action plans from the root cause owner, sets realistic timelines, manages resources, tracks progress, and proactively identifies and mitigates risks to ensure resolution projects stay on track and deliver results.
- Manage high-level communication and reporting for critical concerns, ensuring timely, clear, and concise updates to all stakeholders and forum chairs.
- Lead initiatives to identify systemic weaknesses the FSA process, propose global enhancements, and share regional best practices across the organization to drive a culture of continuous improvement and effective Prevent Action Closure (PAC) processes.
- Guide and motivate CCMs in forming and leading dedicated, cross-functional teams (Engineering, Manufacturing, Quality, Supply Chain, etc.), ensuring alignment and effective contribution towards resolution.
- Ensure the team's adherence to regulatory requirements and effective utilization of internal systems such as GRID (Global Recall Implementation Database) and the VERN process for suspect population determination.
Other
- 5+ years of leadership.
- Proven ability to lead projects or initiatives within a cross-functional environment, including planning, resource coordination, and senior-level stakeholder communication.
- Exceptional communication and interpersonal skills, with the ability to present complex technical information clearly and concisely to diverse audiences, from technical teams to VLDs/EDs and the FRC.
- Experience in guiding, mentoring, or influencing technical professionals or project teams.
- Formal leadership or supervisory experience
