Leica Biosystems is looking to solve the problem of ensuring product excellence and customer satisfaction by providing technical product expertise, service readiness, and training support across their Core Histology portfolio. This involves supporting global service teams and resolving complex technical issues.
Requirements
- Proven experience supporting or servicing Leica Biosystems instruments, or at least core histology-based instruments such as tissue processors, stainers, or coverslippers, and familiarity with associated consumables and workflows.
- Demonstrated ability to learn and support complex instrumentation and consumables in regulated environments.
- Demonstrated experience developing service documentation and delivering technical training in both virtual and hands-on formats.
- Experience working in regulated environments (e.g., ISO 13485, GMP), with an understanding of compliance requirements in medical device or diagnostics settings.
- Prior involvement in new product development (NPD) or design change projects, particularly in a service or support capacity.
Responsibilities
- Serve as a technical subject matter expert (SME) for Leica Biosystems’ Core Histology instruments and consumables, supporting global service teams.
- Provide Tier 3 support for field service engineers and technical teams, resolving escalation cases and driving issue resolution.
- Provide service expertise as a swim lane contributor in product development and design change processes, ensuring serviceability and support readiness.
- Develop and maintain service documentation and training materials and deliver global service training programs.
- Analyze field performance data and customer feedback to identify and drive product and process improvements.
Other
- This position requires up to 25% flying and/or driving travel to support product launches, customer engagement, and cross-functional collaboration, which may potentially include overnight stays.
- Must have a valid driver’s license with an acceptable driving record.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to diverse global audiences in professional English.
- Bachelor’s degree in Life Sciences, Engineering, Mechatronics, or a related technical field; equivalent experience may be considered, with 5+ years of experience in technical support, service engineering, or product training, preferably within the medical device or diagnostics industry.
- ONSITE position. Candidates not located, or not willing / able to relocate to the Deer Park, IL area need not apply.
