Applied Materials is looking to solve customer issues with software releases and improve product quality by managing customer expectations, investigating high-value problems, and collaborating with engineering teams.
Requirements
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
Responsibilities
- Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
- Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.
- Tracks software performance and quality at external customer sites.
- Actively feedback customer scenarios and use cases to software test teams to improve product software quality.
- Performs customer scenario validation for key enhancements.
- Interfaces with external customers for requirements analysis, prioritization and schedule.
- Early engagement with product software development team on customer features.
Other
- Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform.
- Develop Field Readiness and Software Readiness checklists for New Product Introductions.
- Develop software training programs for Field/Lab techs/Manufacturing engs.
- Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
- Yes, 10% of the Time
