BRP is looking for a Global Technical Product Advisor to provide technical service solutions for dealers and customers, contributing to the organization's growth and delivering outstanding service to BRP customers and dealers.
Requirements
- Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
- 5 plus years of relevant technical/mechanical experience in Powersports, Automotive or the Marine industry.
- Proficiency in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
- Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogs, engineering drawings, and bills of materials.
- Basic computer experience with the ability to type, email, and manage spreadsheets.
- Experience using CRM/ERP systems or similar and Google Suite or Microsoft Office.
- Skilled in connecting product knowledge with dealer support and customer satisfaction.
Responsibilities
- Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
- Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
- Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
- Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
- Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
- Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
- Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.
Other
- Excellent written and verbal communication skills: capable of effectively conveying technical information and ideas.
- Fluency in English is required.
- Travel required is up to 30% for training and visiting dealers.
- Position requires current work authorization. Sponsorship now or in the future is not provided for this role.
- Relocation support is not provided for this position. Candidates must be willing and able to relocate to the United States at their own expense.
