Scotiabank's Global Technology Solutions (GTS) organization needs to deliver high-quality, reliable enterprise solutions for Trader Voice and Voice Recording technologies, ensuring compliance with security standards and policies, while supporting business lines and collaborating with global CIOs.
Requirements
- At least 3+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc…); Voice Recording software (e.g., Verint, NICE, Redbox, etc); Cisco IP Communicator.
- Minimum 3 years of experience in desktop application support or communication technologies such as Trader Voice.
- At least 2 years of experience providing technical support on a trading floor in a medium to large enterprise.
- 3+ years of desktop support experience in medium or large organizations.
- Familiarity with programming languages such as Python, Java, JavaScript, and C++.
- Experience working with Windows and Linux operating systems.
- Proficient in technical troubleshooting across both hardware and software.
Responsibilities
- Provide integral support to a team of high-performance IT/Trader Voice Professionals and subject matter experts for all activities related to Trader Voice and Voice Recording technologies.
- Have global accountability of voice recording technology within GTS/GBM for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups.
- Support the workflow for producing voice recordings and gathering evidence for both routine and complex global requests.
- Work closely with global teams to help standardize and improve voice recording tools, as well as preservation and extraction processes.
- Assist in building and maintaining a global operating model for voice data management.
- Help ensure system availability and data integrity while working with teams such as HR, Legal, and eDiscovery on IT-related discovery requests.
- Collaborate with cross-functional teams including Regulatory Business Initiatives, Internal Controls, Service Management, and external vendors to help define project scope, support integration efforts, and contribute to scenario planning and test automation.
Other
- This is an on-site, 5 days per-week role supporting the trading floors in 250 Vesey Street New York. This is not a remote or hybrid role
- You are comfortable working out of hours and/or on call to support our mission critical technologies
- You are confident in working on a new operating model to address voice preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.
- You will help drive the direction with the team and meet achieve Data and Voice technologies objectives.
- Strong communication (verbal/written/presentation) skills in English. The same in Spanish is an asset.
