PriceLabs is looking for a customer support representative to be the first layer of communication with their customers, upholding and setting new standards for customer support and service.
Requirements
- Experience with Databases (including SQL queries)
- Microsoft Excel
- PowerPoint
- Experience working with Zohodesk or other support/service software
Responsibilities
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
Other
- Taking ownership of customer issues reported and seeing problems through to resolution
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Math score of 85% and above in your 10th grade.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
