The California Department of Human Resources (CalHR) is experiencing technical difficulties with their online examination system, resulting in downtime for various exams, including the Graduate Legal Assistant, Registered Nurse, Nursing Consultant, Accounting Technician, and Personnel Specialist exams.
Requirements
- Knowledge of online examination systems
- Experience with maintenance and troubleshooting of technical systems
- Familiarity with scheduling and coordination of technical maintenance
- Understanding of technical issues and their impact on stakeholders
- Ability to work with stakeholders to resolve technical issues
- Knowledge of testing and quality assurance procedures
- Experience with technical project management
Responsibilities
- Maintain the online examination system
- Perform maintenance on the examination system
- Ensure the examination system is back online after maintenance
- Troubleshoot technical issues with the examination system
- Schedule maintenance for the examination system
- Coordinate with stakeholders to minimize downtime
- Test the examination system after maintenance
Other
- Ability to work in a fast-paced environment
- Excellent communication skills
- Ability to apologize for inconvenience caused by technical issues
- Ability to provide updates on examination system status
- Ability to work with stakeholders to minimize downtime
